At RHSIndia, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website [rhsindia.com], register for an account, or purchase products from us. By using our website, you consent to the collection and use of your information as outlined in this policy.
1. Information We Collect
We collect two types of information:
a) Personal Information You Provide
When you register for an account, place an order, or contact us for customer service, we may collect the following personal information:
Contact Information: Name, email address, phone number, postal address, and delivery address.
Payment Information: Credit card details, debit card details, or other payment information. (Please note: Payment processing is done through third-party, secure payment gateways; we do not store your payment card details.)
Account Details: Username, password, order history, and communication preferences.
b) Information We Collect Automatically
We may collect information automatically when you visit our website, such as:
Device and Usage Data: Your IP address, browser type, operating system, and browsing activity on our website.
Cookies: We use cookies and similar technologies to enhance your experience on our website. For more information about our use of cookies, please see our Cookie Policy.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
Order Processing: To process and fulfill your orders, including shipping and delivering products, and communicating with you about your order status.
Customer Support: To provide customer support and respond to your inquiries, complaints, or feedback.
Improvement of Services: To improve our website, products, and services based on your preferences and feedback.
Marketing and Promotions: With your consent, we may send promotional emails, newsletters, or offers related to our products and services. You can opt out of these communications at any time by unsubscribing.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including for the purpose of fraud prevention and ensuring the integrity of our business.
3. Sharing of Information
We respect your privacy and will not share your personal information with third parties except in the following cases:
Service Providers: We may share your information with trusted third-party service providers, such as payment processors, delivery companies, and marketing partners, to assist with the operation of our business. These service providers are only permitted to use your information for the purpose of performing services for us.
Legal Requirements: We may disclose your information to comply with legal obligations, including responding to requests from government authorities, legal disputes, or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners as part of the business assets.
4. Security of Your Information
We take the security of your personal information seriously and employ reasonable security practices to protect it from unauthorized access, alteration, or disclosure. These include:
Encryption: We use secure encryption protocols (SSL/TLS) to protect sensitive data, such as payment information, during transmission.
Access Control: Access to personal information is restricted to authorized personnel who need the information to perform their duties.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies (e.g., web beacons, analytics) to improve your user experience, analyze trends, and personalize content. Cookies are small data files stored on your device that help us track your preferences and activity on our website.
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of the website.
6. Your Rights and Choices
As a user, you have the following rights with respect to your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can update or correct any inaccurate or incomplete information we hold about you.
Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if the data is required for legal or business purposes).
Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or newsletters at any time by clicking the “unsubscribe” link in the email or contacting us directly.
To exercise any of these rights, please contact us at [email address].
7. Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated or controlled by RHSIndia. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last update will be reflected at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
- Email: orders@rhsindia.com
- Phone: 9866229857/90321 15874
- Address: Ramakrishna homeo stores Pvt Ltd, 4-1-434, Bank Street, koti, opposite kotak bank, Hyderabad, telangana – 500001.